How to Cancel Jio Fiber Connection: Step by Step Guide

Saurabh Banerjee Content Writer

Do you want to know how to cancel Jio fiber connection? If your answer is yes then worry not as this article will help you with the same. In this article, I am going to tell you the whole process by which you can easily cancel your Jio Fibre connection.

Jio fiber was launched with a lot of expectations. But, the speed of this broadband connection is not up to the mark. The network has a poor uptime. It disconnects while you are watching something online, attending online classes, or even while being on a call. This is the main reason why most people want to cancel jio fiber connection.

Along with the cancellation process. I have mentioned other related details as well in this article. Read them all for the better knowledge of the connection.

If you are planning to switch to other networks, I would suggest you to go for either Airtel or Vi. These are the only two connections, after Jio, that you can trust on.

How To Cancel Jio Fiber Connection?

How to Cancel Jio Fiber Connection?

Below, I have shared the process following which you can cancel Jio Fiber connection.

1. How to Cancel Jio Fiber Connection through Customer Care

For the Jio Fiber Connection Cancellation, you can call their customer service on 1800 893 3399 and ask them to cancel your Jio Fiber connection, they will want to know the reason for your cancellation and they will also ask you to provide them wikth opther relevant details such as your regestered mobile number, your four-digit area pincode, etc. and once you answer their query,  they will cancel your Jio Fiber connection. Once the order is cancelled successfully, you will receive your refund as per the refund policy. You can also raise Jio fiber cancelation request by visiting your nearest Jio Store.

Note that the cancellation process is same for both postpaid and prepaid Jio Fiber Connection.

2. How to cancel the Jio Fiber connection under the trial offer?

To cancel your Jio Fiber Connection under the trial offer, dial their customer care number. While talking with their representative, share the reason for the cancellation and other details such as your RMN (Registered Mobile Number), etc. They will cancel your Jio Fiber connection. It will refund the amount that you paid at the time of installation.

What are the cancellation charges for Jio Fiber?

You do not need to pay any cancellation charges to discontinue your Jio Fiber services. Instead, if you cancel your Jio Fiber within 30 day trial period, you will receive a refund by their end, the refundable amount includes a deposit for devices and an advance towards installation services (Rs 1,000).

However, if you cancel your Jio Fiber connection after the trial period, 1,000 rupees from the initial payment will be deducted. Below are the two cases for your better understanding.

Case 1

If your initial payment was Rs. 1,500, you will get only 500 rupees refunded.

Case 2

If you made an initial payment of 2,500 rupees, you will get a refund of 1,000.

About Jio Fiber

It is an Internet service that is offered by Reliance Jio, they offer superior internet services to explore the digital life. Jio Fiber is the technology for the future that offers ultimate broadband connectivity and experience to surf, stream, game, or work. 

The Jio Fiber brand beats all its competitors in offering the best speed for uploading and downloading in milliseconds. JioFiber connectivity comes directly to your premise, unlike in most cases where the fiber reaches only the building.


I hope by now you get to know how to cancel Jio Fiber connection. I have provided every possible way for jio fiber cancellation in this article. You can choose the one that you find the easiest. You can also  share this article with your friends who may be in need of this information.

Frequently Asked Questions

Q. How do I cancel my Jio Fibre connection?

A.To cancel your order, call us on our toll-free E-commerce Helpline Number 1800 893 3399.

Q. Can I cancel Jio fibre after installation?

A. Yes, you can cancel your order at any point before the order is invoiced. To cancel your order, call us on our toll-free E-commerce Helpline Number 1800 893 3399. 

Q. Is 1500 refundable in Jio fibre

A. They will l refund the entire Time Charge paid at activation. There are 2 Prepaid products available with the free JioFiber Trial Offer: Internet-only free trial that comes at a refundable one-time charge of ₹1,500. Internet + OTT free trial comes at a refundable one-time charge of ₹2,500.


About Author

Saurabh Banerjee

Content Writer

I am Saurav Banerjee, and I like to call myself an improving writer who is deeply in love with scribblings and books. I believe writing is the meditation that leads one towards self-exploration and gradually helps one to know oneself better

Related Articles

How To Increase Jio Fiber Wi-Fi Range?

26 days ago read more

Reliance Jio AirFiber Launch, Plans & More : The Next Big Thing

264 days ago read more

Airtel Unlimited Broadband Plans - Now Starting At just Rs 499

769 days ago read more