How to Cancel Jio Fiber Connection: Step by Step Guide

author Mayank Content Writer

Are you moving to a new location and can't continue your Jio Fiber connection? Yes? I believe you must cancel the Jio fiber connection. There are several methods to do this, and this article will help you do that.

By researching various top websites thoroughly, I learned the right ways to close Jio Fiber connection. The article is all about "How to Cancel Jio Fiber Connection" and some more essential information about Jio Fiber. 

Well, there can be numerous reasons behind cancelling connections, like broadband connection speed not up to the mark, poor network, disconnection while watching something online, etc. 

Therefore, I have decided to mention the easiest process to disconnect with Jio Fiber. If you want to know about it, make sure not to skip the article in the middle. 

I also wrote an article on Jio Free Data Code to get additional data. You can read that as well.

How to Cancel Jio Fiber Connection

How to Cancel Jio Fiber Connection?

Below, I have shared three methods of "How to Cancel Jio Fiber Connection". Have a look-

1. How to Cancel the Jio Fiber Connection through Customer Care?

  • The first is to seek all information about your account before you cancel the Jio Fiber connection. 

  • Next is to contact customer support on 7000570005. They will ask you for details about your account and the reason why to cancel it. 

  • They will schedule the disconnection of your Jio Fiber connection. The team will share the date and time of disconnection. 

  • After completing the whole process, you must also return the router and other equipment.

  • Pay all outstanding bills on time and then ask the team whether all formalities have been done or not. 

2. How to Cancel the Jio Fiber Connection through MyJio App?

  • Open the app and log-in by using Jio Fiber account credentials.

  • At the top right corner, click on the “Settings” icon.

  • Click on “My Account” now.

  • Your next step is to tap on “Uninstall Jio Fibre”.

  • Complete the instructions to uninstall the Jio Fiber Connection. 

3. Disconnect Jio Fiber Connection by Email

  • Firstly, compose an email at [email protected].

  • You need to write “Request to Close the Jio Fiber Connection” on the subject line.

  • Now, share your Jio Fiber account number or registered mobile number in the body of the email. You can also share other essential information. 

  • Share the reason why you want to close your Jio Fiber connection. 

  • Send this email and wait for the response from the Jio Fiber team.

You can also Read my Article on: How To Deactivate Jio SIM

Steps to Raise a JioFiber Internet Complaint

To fix your Jio Fiber internet, you must follow these steps-

  • Open the Jio app and click on Fiber tab.

  • Second step is to click on “Jio Care” and then, Select “Run Diagnostics”.

  • Now select a feature and tap on the Run Diagnostics button.

  • If there is an issue that can’t be fixed by “Run Diagnostics”, tap on “Raise a service request”. 

  • Set your preferred date and time and click on Proceed.

  • The final step is to click on “Done”. 

About Jio Fiber

It is an Internet service that is offered by Reliance Jio, they offer superior internet services to explore the digital life. Jio Fiber is the technology for the future that offers ultimate broadband connectivity and experience to surf, stream, game, or work. 

The Jio Fiber brand beats all its competitors in offering the best speed for uploading and downloading in milliseconds. JioFiber connectivity comes directly to your premise, unlike in most cases where the fiber reaches only the building.


Looking to close your Jio Fiber connection? Are you searching for the best methods to do that? Search no further because the article has covered all about "How to Cancel Jio Fiber Connection". I have shared three methods that can help you. Even you have learnt about the process to Raise a JioFiber Internet Complaint. Have more questions? Do you know any other advanced method to close the Jio Fiber connection? Drop it in our comment section. 

Frequently Asked Questions

Q1. How do I cancel my Jio Fibre connection?

A1. You can cancel your Jio Fibre connection by going with the methods like MyJio app, Email, and Customer care. 

Q2. Is Jio fiber refundable?

A2. There is a one time refundable policy which also includes device deposit and advanced installation services. 

Q3. What happens if I don't recharge Jio fiber?

A3. JIO will charge Rs 100 or 2% of the total outstanding in your next bill. 

About Author



Content Writer

I am a prolific writer and an avid reader. I am passionate about writing. Love to research, read, and explore the web world.

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