Frequently asked questions

FreeKaaMaal provides rewards in the form of Cashback every time users successfully purchase something, redirecting via Freekaamaal, from its partner’s website. Your cashback is credited as FKM Points (currently 1 point = ₹1) and can be withdrawn to your bank account.

Freekaamaal earns a commission every time users successfully purchase something from its partner sites visiting through Freekaamaal. We share this commission with our users in the form of cashback which they can withdraw to their bank account.

To earn cashback from FreeKaaMaal, you need to follow some really easy steps.

• Go to FreeKaaMaal.com
• Sign Up to FreeKaaMaal with a valid ID, and other details
• Check out the best deals, Cashback offers, and discounts as per your requirements.
• Click on Shop & Earn Button. Shop on the partner’s website like you do regularly (Follow the steps mentioned on the offer page).
• Once the purchase has been completed. Take a screenshot for future reference.
• Your Cashback will be credited into your FKM account in the pending cashback section within 15 min or it may take upto 2-3 business days (varies from store to store)

To see the cashback, you need to follow these steps, which we have mentioned below for you:

• Login to your FreeKaaMaal account via App or Mobile site.
• Open the sidebar and click on your wallet tab.
• 3.1 Now you can click on the Pending Cashback, confirmed cashback, etc. to check your cashback status.
• 3.2 For the mobile website - You can visit your Cashback summary and then click on cashback history and there you will see all the tabs related to cashback status.
• Your cashback confirmation days start from the first day of the next month.
• You can check the tentative date of cashback confirmation in the pending cashback section.

There are three types of status for your cashback:

• Pending Cashback:When your transaction is successful on the Merchant’s Site, Your cashback will be credited with Pending Status. Now you have to wait till as per the confirmation days mentioned on the store page.
• Confirmed Cashback: Once the merchant confirms that the transaction has been done through Freekaamaal and completed successfully without any modification. Your pending cashback for that transaction will be transferred to confirmed cashback status. Which means it is available to withdraw.
• Declined Cashback: When your pending cashback gets declined it means your transaction had some issues and your cashback can’t be processed further.

You get a cashback crediting email only when cashback is credited. You can check your spam or promotions for that. It depends upon your cashback tracking speed. If it is 15 min then you will get an email within 15 to 20 min. If it is 2-3 business days then you will receive an email within 2-3 business days. In the case where the tracking speed time is over and you still haven’t received the cashback kindly raise a missing request or connect with the support team asap.

When you visit the partner’s website via the shop & earn cashback button on FKM. our system tracks and records it as an “Exit Click.” On the basis of the unique link passed in the exit click, we track your purchase. In case when you don’t get your cashback you can raise a missing request if allowed (this Varies from store to store). In case if it is not credited after all this, It means your transaction has been denied by the partner site. The reasons can be as follows:

• You might have either canceled or returned the Order.
• Any coupon code used other than mentioned or prohibited.
• You may have used another website or purchased directly from the partner website.
• You did not follow the terms & conditions mentioned on our website correctly.
• You have used a voucher code or gift card, which our website does not support.
• You have disabled the cookies, which didn’t allow the retailer to track the purchase.
• Your Session after redirection took too long or expired.
• previous cookies and caches not cleared (Use Incognito Mode).

If your purchase does not get tracked within 15 -30 minutes for an online store that does accept the missing request in such case you need to raise the missing request for your purchase.

If your cashback does not get tracked in 15 mins, you can report the missing after 1 hour of your purchase, missing could be reported within 5 days of your purchase, and before the 4th of the next month whichever is earlier no further delay will be entertaining to claim the cashback.

kindly follow the below-mentioned steps to raise the missing cashback request from your freekaamaal account.

• Click here and visit your FreeKaaMaal Cashback Summary.
• Select "Report Missing Cashback" by clicking on the left Menu.
• Now fill-up the mandate details for your order and click on the "SUBMIT " button
• We will verify your request and upon verification, cashback will be added to your account within 2-3 Business days.

Check your cashback summary to know when your cashback will be confirmed. In general, it could be within 10 to 12 weeks or 90 business days. However, The confirmation days may vary from store to store as we do have some particular stores wherein the confirmations stood between 72 hours to 15-30 Business days only.

To avail the cashback its mandate to fill the cashback claim form within 24 hrs of your purchase and you can get the claim form link through our deal/offer page through which you have redirected through the merchant end.

It's very rare to occur such cases, though you can visit your Cashback summary wherein you will get the Option to Submit the Claim form for your purchase.

If your Cashback got declined, then below we have mentioned some of the reasons.

• Modified Order: if you return/cancel/ exchange/ partially cancel/ partially exchange, your order or if the order has not been successfully delivered/ completed. In all these cases, Cashback for the full order will be declined.
• Other Source: This is something that can happen intentionally or unintentionally.
• Please find the below list of reasons other source includes:
• If you have clicked on it intentionally or unintentionally
• Any Google ad
• Any Instagram ad
• Any Facebook ad
• Any coupon code used other than mentioned or prohibited.
• Direct website visit for price comparison
• Other affiliate sources used
• By mistake clicked on any ad at any video or audio streaming platform. Even if canceled immediately.
• Session Took Too Long
• Products were already in the cart or wishlist when redirected
• Session Took Too Long
• previous cookies and caches not cleared "Use Incognito Mode"
• Compliance Issue: If You did not follow the steps mentioned on the offer page.

No, We create a unique link with every deal posted on the FreeKaaMaal website, which gets us a commission on your Sale's completion. The unique link makes the merchant capable of tracking that you came from Freekaamaal. Purchasing intentionally or unintentionally from somewhere else and claiming a reward on Freekaamaal may result in your account being banned under the fraudulent activity policy.

Based on the purchase criteria and as per the validation report the declined cashback orders are those order which has been rejected by the merchant due to the following reasons

• The Cashback usually gets declined due to the following reasons
• Order Cancellation/returned/exchange/partial returned
• Returned to Origin (RTO)
• Order Undelivered
• Used Other Affilate/Cashback site
• Used Other Coupon code
• Used any Gift card/coupon/store credit

You can check the reason for declined cashback store along with the order id in the declined cashback summary.

To claim any declined cashback or order for any store you need to report to Support@freekaamaal.com within 7 days along with the following details

• Screen recording by loin into the store account
• Screenshot of AWB (Airway Bill Number) Reflecting the order has been delivered successfully
• Post submitting the details our team will re-validate the data and will give you the final closure to your case.
• NOTE:- Any claim reported after 7 days will not be considered for the re-validation and will not be eligible to claim the Decline order or to raise the dispute ahead.

You can not redeem the earned cashback unless FreeKaaMaal has confirmed it. After your pending cashback approval, you will receive mail for the same from us to process your confirmed cashback for the withdrawal Follow these steps mentioned below to redeem your confirmed cashback.

• Go to FreeKaamaal.com
• Login to your ID
• Go to Profile and click on the cashback summary.
• Click on the Withdraw money.
• Choose Bank Transfer and select your bank account.
• You will receive an OTP on your registered mobile number and also over the E-Mail.
• Insert the OTP and now click on Withdraw. (Your withdrawal reflect in your account in 4 to 5 business days)

Cashback is withdrawn by bank transfer to your bank account, with no charges. (Paytm withdrawals are no longer available.)

The minimum amount of cashback that you can withdraw is Rs. 100. Withdrawals are made by bank transfer with no charges.