Frequently Asked Questions

A FreeKaaMaal Cashback is a reward that the user gets on making a purchase from our website. This cashback will depend on the online vendor for which the User is making a purchase.

The whole process can be divided into three parts mainly.

• We drive traffic to our merchant websites by posting the best deals available on them. These deals when clicked on by our Members get us a referral commission for driving traffic when the Member completes the purchase.
• Once the purchase has been made, the cashback is traced back to the source of purchase(the Member).
• We then process the cashback that we receive, back to the Member.

In order to earn Cashback from FreeKaaMaal there is a series of steps that the User need to follow. These steps are mentioned below:

• In order to earn Cashback from FreeKaaMaal.com, the User needs to be a member first. If the User is a Member then then he/she needs to Login to his/her Id. In case if the User is not a Member then he/she have to SignUp to our website.
• Now the/she can check out the best deals.
• The User needs to click on the deal as per likeness and shop like any other website.
• Once the purchase has been completed, we will receive a cashback that will be provided to the user as Cashback reward. This cashback reward will be specifically given only if the User makes the purchase via our link.
• It is necessary to Login before making any purchase from our website.
• Deals that will get the User Cashback have been specifically mentioned on the deal page. The User can also check our top cashback stores by clicking on the link here.
• The cashback that the User will receive will be shown as pending. Once we get a confirmation from the merchant and the return period of the Purchase is over we provide the User with his/her cashback.

The User cannot get the Cashback if the he/she independently searched the product and made the purchase.

No, the User cannot because by doing so the retailer won’t be able to know that the purchase made on his website was driven by us. We provide a unique link to each and every deal posted on our website which gets us a commision on completion of the Sale.

This unique link makes the merchant capable of tracking that the purchase was driven by our website. After that, we are capable of providing that commision to the User as cashback reward.

Usually it takes between 24-48 hrs for the merchant to track the User’s purchase. Although, the User need to wait for at least 3 days after the purchase.

If the User still didn’t get the confirmation mail even after 3 days then click on the link https://freekaamaal.com/cashback/home. After opening the link click on “Missing Cashback Report”. We will file the User grievance and help the User get back his/her missing cashback.

Note: If the User makes the missing report after 7 days of the actual sale then we won’t be able to help him/her.

Reading the Terms & Condition and following them will reduce the chances of any missing cashback. In order to read the terms & Conditions, Click here. The Terms & Conditions are mentioned as Important Points to Remember.

When the User visits the Merchant’s Website using the unique link provided by us on any deal, Our system tracks and record it as an “Exit Click”. Although, if the User still didn’t get the confirmation mail for the cashback then it is most likely that the Merchant has missed the transaction.

In this case, we will track down the User purchase and get the User his/her missing cashback. Although, there can be certain reasons behind Merchant’s denial for the transaction. The reasons can be as follows:

• The User may have either amended his/her purchase, returned his/her product, or simply canceled the Order.
• The user’s device was not online during the time he/she made the purchase.
• The User may have used another website before the purchase which may have got all the commission to the other website he/she accessed.
• The User did not follow the terms & conditions mentioned on our website properly.
• The User used a voucher code or gift card which our website does not support.
• The merchant has stopped trading and have got into administration.
• The User disabled his/her cookies which didn’t allow the retailer to track the purchase.

In order to see the user cashback he/she needs to follow these steps:

• First, Login to the FreeKaaMaal Id by clicking on the SignUp/Login Button at the top right corner of the page.
• Now enter the email Id and Password. The User can also login to the FreeKaaMaal Id using Facebook or Google +.
• After Login click on the user profile tab. Now click on Cashback Summary.
• Here, the User will be able to see the available cashback that he/she can redeem.

All these three types of status for the user cashback can be stated as:

Pending Cashback: When the user transaction is reported for the very first time from the Merchant’s Site the amount that the User is about to receive is shown as “Pending Cashback”.

Confirmed Cashback: It is the amount that the User can now withdraw from our website. This happens when the Merchant confirms that the transaction has been completed from the Members side and the merchant has received a confirmed order.

Declined Cashback: It generally happens when the User returns the product back to the Merchant or simply cancel it.

There can be many reasons why the user’s cashback got declined. Although, pointing out a specific one could be hard without actually looking into the matter. If the User wishes to avoid getting in this situation, he/she must read the terms & conditions mentioned on our website. In order to read the Terms & Conditions, click on the URL https://freekaamaal.com/cashback and read the “Important Points to Remember”. Reading them might help the User to know what actually went wrong and will help the him/her in the future to have a fluid transaction. The most common reasons why the user cashback got declined are:

• The User either canceled, returned or updated his/her order.
• The User didn’t log in to his FreeKaaMaal Id and made the purchase independently.
• The User did not make the purchase in one go.

It generally takes some time for us to get the user’s purchase tracked from the merchant’s side. Once we have the information regarding the user’s complete transaction, we process the amount in response to it. The cashback is credited to the user’s FreeKaaMaal account with 24-48 hours.

Note: In case if the User hasn’t received the cashback then he/she needs to raise a missing cashback report.

• Also, there are stores for which the User can not raise a missing cashback report. Check that before making the transaction.

Promo Balance is the amount that the User receives when he/she redeems the promo code provided by us. We provide promo codes to our loyal customers as a sign of gratitude. Also, the promo code is provided in case if there is an issue from our side and the user misses his/her designated cashback.

In order to redeem Promo Balance the user needs to follow certain steps. The steps to redeem Promo Balance are as follows.

• The User needs to login to his/her FreeKaaMaal Id. Login can also be made using Facebook and Google+.
• Click on the Cashback Summary.
• Enter the user promo code under the “Get a Promo Code” tab and click on redeem.
• Now click on Withdraw and enter the information required for availing the earned cashback. Also, check the radio button for adding the promo code value.

Promo Balance is provided to the User after he/she avails a Promo Code provided by FreeKaaMaal. Each and Every Promo Code is Unique in nature and has its own terms & conditions. Therefore, the limit of redemption will be depending on the Promo Code that the user has used to avail the Promo Balance.

The User can not redeem cashback unless it has been confirmed by us. After confirmation, the User will receive a mail for the same. Now in order to redeem it follow the steps below:

• Firstly, Login to the FreeKaaMaal Id.
• Now in the profile tab click on the cashback summary.
• Now click on the Withdraw money Tab.
• Click on a suitable method by which the User would like to get his/her cashback. The User can get his/her cashback in the following ways: Paytm, Bank Transfer and Gift Voucher.
• Now simply click on Withdraw.

FreeKaaMaal provides many options for withdrawing cashback. These modes of transacting money are:

• Paytm
• UPI
• Bank Transfer
• Gift Coupon

The minimum amount of cash back that the User can withdraw is Rs.100 for all modes of Payment. The User will be incurred a 3% Convenience Charge on the Withdrawal(Freekaamaal is working to remove these charges) on withdrawing the cashback to his/her Paytm Wallet.

Usually different Merchants take a different amount of time to make sure that the purchase is confirmed. Although we take a maximum of 8-10 weeks to get the User his/her cashback.

Note: In case if the User still hasn’t received the cashback then he/she can contact us for the same.

The User can order as many products that he/she wants in a single transaction and still receive the designated cashback. Although, the cashback provided will be the same as the cashback the user receives on an individual product.

For e.g., If the User has a product with the name XYZ and the cashback on it is Rs.100. Then, if the User order n numbers of XYZ products in a single order then the cashback received by the User will still be Rs.100.

The maximum number of Orders that the User can make and still receive cashback is 3. Although, it also depends whether the online store allows multiple transactions or not in a month.

In case if the User hasn’t got a confirmation mail regarding his/her cashback then that issue will be quoted as “Missing Cashback Request”. In order to file a missing cashback request below are the steps that the User needs to follow.

• Firstly, Login to the FreeKaaMaal Id.
• Now on the profile tab, click on the Cashback Summary.
• Now click on the Report Missing Cashback tab.

Once we receive the user’s missing cashback report we will start looking into the matter and will help the User get back his/her earned cashback.

The User can make a missing cashback request till 5-7 days of the purchase or before the 4th of the next month whichever is earlier. If the User is unable to raise a missing cashback request then he/she is late to file a Missing Cashback report.

There can be many reasons why the request got denied like:

• The User either canceled, returned or updated his/her order.
• The User didn’t log in to his FreeKaaMaal Id and independently made the purchase.
• The User was not connected to the internet while the transaction got completed.
• The User didn’t complete the transaction in one go.
• There are endless reasons for this although to make sure that the cashback is processed without any issue read the Terms & Conditions on the website. In order to read them click on the following URL https://freekaamaal.com/cashback. The terms and conditions are mentioned as “Important Points to Know”.

Additional Tip: Use incognito mode while making the purchase. It becomes very easy to track the order during incognito.

The difference between the two has been mentioned below:

Pending Cashback:A pending cashback is the one that is registered on our website once a transaction has been made by the user. This cashback stays pending until the transaction is 100% completed.

Confirmed Cashback: A confirmed cashback is a reward which can be redeemed. A pending cashback becomes confirmed after the transaction is 100% completed.

It takes us almost 24-48 hrs to trace a missing cashback after a complaint has been filed. Although, the time by which the User will get his/her missing cashback depends on the store for which the request has been made.

If the User’s Cashback has not been confirmed even after 10 weeks then the issue is most likely from the vendor’s side. It happens sometimes although the User will most likely get his/her cashback if there is balance in the Pending cashback tab.

If the user’s withdrawal request has been declined then there can be two reasons behind it:

• The User was trying to redeem pending cashback which cannot be withdrawn until it is confirmed.
• Or the amount that the User is trying to withdraw exceeds the amount that the user can withdraw on that particular store. This issue can take place if the User is trying to redeem promo balance with insufficient cashback.

If the User has been asked to fill a cashback claim form before the purchase then it is the only way how we can trace the User’s transaction.

The difference between the two has been mentioned below:

Cashback Claim Form: The User fills the Cashback Claim Form before a purchase. This form helps us identify that the particular transaction has been carried out by a certain customer.

Missing Claim Form: This form is filled after the User has completed the user transaction and there is no confirmation even after 24-48 hrs of the transaction. This form helps us to identify that a cashback has been missing, therefore, we further investigate to get the user his/her missing cashback.