Frequently Asked Questions


  • What is cashback? How does cashback work? How to use FreeKaaMaal cashback?
  • The process can be divided into mainly three parts.
  • How can I earn cashback from FreeKaaMaal?
  • Can the user visit the merchant directly and send the receipt to get his/her cashback?
  • I did not get any confirmation mail after my purchase from
  • Why is my cashback not tracked?
  • Where can I see my cashback earnings or expected confirmation date?
  • What does Pending,Confirm, and Decline cashback mean?
  • Why did my cashback got declined?
  • In how many days the cashbacks will get confirmed?

Promo Balance

  • What is FreeKaaMaal promo balance?
  • How can I redeem my promo balance?
  • Is there any limit to redeem the promo balance?
  • Is there any validity for the promo balance?

FKM Gold Membership

  • What is FKM Gold membership?

Missing Cashback

  • When to fill the claim form/where to fill the Cashback claim form?
  • What if the Store is not live or I forget to fill out the form?
  • What is missing cashback requests?
  • When can I raise the missing request?
  • How to raise the missing Cashback request for your purchase?


  • How can I redeem my earned cashback?
  • What are the modes to withdraw my cashback?
  • What is the minimum amount to withdraw the cashback in my FKM Account?
  • How to verify my mail ID and mobile number for withdrawal ??

Terms & Conditions

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