How to Cancel Order on Zomato in 2024?

author Vaishnavi Content Writer

Are you worried about an incorrectly placed order on Zomato? Do you wish to learn how to cancel order on Zomato?

With endless food delivery services in the Indian market, placing the wrong orders is a common mistake. Zomato being one of the most prominent pioneers of food delivery, a huge number of people mistakenly place orders that they don't want.

In this article, I will be covering the topic of how to cancel the Zomato order so that you don't have to eat what you do not want. Although it is not a very complicated process, most people do not know how to do it.

Read this article or watch the video to learn about the Zomato cancellation policy, Zomato refund policy and every other related information.

You can also check the latest zomato promo codes and discounts to save on online orders.

how to cancel order on Zomato

1-Min Video on How To Cancel Order On Zomato

I know some of you are very busy in your current life, that's why I came up with this 1-min short video on How to cancel order on zomato online. This video will give you short summary of this whole article. And if you are furious to know about these simple steps on how you can cancel your zomato order, then I will surely tell you to read this entire article.

How to Cancel Order on Zomato: Step by Step Guide

If you want to cancel your order, you need to do it immediately after placing it, as Zomato gives you a few seconds to cancel the order without any deductions within the first few seconds. However, if you missed the window, then you can follow the below-mentioned steps to know How to cancel order on Zomato 2024.

  • Open your order in the Zomato App.
  • Open your Account Section(right-side corner).
  • Select Your Order Option.
  • Click on order you want to cancel it.
  • Open on 'Get Help & Support (Right-side corner).
  • Click on 'Chat with Us.
  • Choose 'I want to cancel my order.
  • Select the reason for order cancellation.
  • Choose 'Yes, I want to cancel my order.'

Will there be a charge if we cancel an order after it has been prepared?

Are you curious to know about Zomato order cancel charges? Zomato generally does not impose any cancellation fees justified is acceptable. Nevertheless, if the justification is false or the cancellation period has passed. The cancellation fee is then charged in whole or in part by the Zomato app. The policies of the restaurant may also affect it.

How to Get a Refund from Zomato?

Below are the easiest steps to get a refund from Zomato. Check this out-

  • Your first step is to open the Zomato app and click on ‘Your orders’.

  • Select the Order now from which you want to get a refund. 

  • Tap on the “Support” button in the upper right corner.

  • Go to the Chat section now to choose the Order.

  • Select Why you want your Refund back.

  • Tap on any reason.

  • Zomato will also allow you to share pictures of that product. 

  • Now, you need to Request a refund.

  • Within 10 minutes, you will get a refund on your Bank account. 

How much time does it take to get a refund from Zomato?

In the below mentioned table, I have given the mode of payment and the time zomato will take refund your money for the cancelled order.

Mode of Payment

Time Taken For Refund

Paytm Wallet

1 Hour


2-4 Business Days

Debit or Credit Card

4 to 7 Business Days


5 Business Days

Net Banking 

5 to 7 Business Days

Can I change my Order in Zomato?

I researched and got to know that many are searching for the process of how to change order in Zomato. The fact is, if you place one, you can’t change your order. Zomato does not allow any user for this process. All you can do is just cancel the order and select the new one. 

How to Delete Address on Zomato?

Yes, it is possible to delete any address on Zomato. To know this, pay attention to the jotted points given below-

  • Go to the Zomato app

  • Click on “Profile” in the top right corner. 

  • You will find the “Address Book” option, so click on it. 

  • Select Three vertical Dots now and click on the “Delete” option.

  • It will ask for the confirmation. Tap on “Yes”. 

How can I cancel my delivery boy from Zomato?

I oppose all unethical behaviour, including terminating someone's employment without cause. However, you can take the following actions if you have a legitimate reason to cancel the delivery boy Zomato assigned to you:

  • On your smartphone, open the Zomato app.

  • To cancel an ongoing delivery, navigate to the 'Order' section and choose the desired delivery.

  • Click on the name or photo of the delivery boy.

  • 'Cancel Order' is one of the options that appears.

  • Give a convincing explanation for the order cancellation.

  • Verify the cancellation.

Note: If you cancel the delivery boy without a good reason, your Zomato account may be penalised or suspended.

How to Buy a Zomato Pro Plus?

To find the best deal compared to normal users, Zomato Pro memberships are awesome. You can also get 40% off on total bill value through Zomato Pro. To buy Zomato Pro Plus, follow these steps-

  • Go to the Zomato app

  • Click on “Profile” in the top right corner. 

  • Select the “Become a Member” option.

  • Tap on Join Pro Plus and then click on “Pay using”

  • Choose the Payment method now.

  • Click on Join Pro Plus. 

Must Read this: How to Get Zomato Gold Membership For Free?


One of India's prime Food delivery apps is Zomato, which ensures that every customer gets a delightful experience while using it. Still, if you want to know how to cancel order on Zomato, then I have shared the easiest way to do so. You just need to reach the support team and follow the steps mentioned in the above article. Moreover, I have also covered several essential things like how to Get a Refund from Zomato, steps to delete the Address on Zomato and much more. If you have more questions regarding Zomato, you can drop in our comment section, and I will surely reply to you. 

Frequently Asked Questions

Q1. How can I cancel my order before delivery?

A1. Zomato allows users to cancel their order before delivery but within a designated time frame for a complete refund. 

Q2. How do I cancel an online food order?

A2. Open the order details and click on ‘Cancel order’ within the time frame given by Zomato while ordering. 

Q3. What is the cancellation fee for Zomato?

A3. Zomato does not charge its customers for cancelling the order. But you can only cancel the order within a few minutes of ordering. 

Q4. Can we get refund from Zomato?

A4. You can always reach out to the customer support of Zomato for any query, including a refund on an order. 

About Author



Content Writer

Coffee lover and a little writer, who believes in unicorns.

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