How To Cancel Order on Swiggy?

author Saurabh Banerjee Content Writer

Swiggy is one of the best online food ordering and delivery services based in Bengaluru, Karnataka, India, founded by Nandan Reddy, Rahul Jaimini, and Sriharsha Majety in 2014. By Bundl Technologies Private Limited, the Swiggy is operated in over 44 cities in India.

The food ordering platform has many exciting deals and coupons to take care of your budget. Check Swiggy coupons for existing users to save on every order. 

At Swiggy, you can buy your order and even cancel your order. Since there is no direct option to cancel the order from Swiggy, you must read this article on how to cancel order on Swiggy to know and learn about the same. 

Yes, you can cancel your order within minutes of ordering it. However, if the restaurant has approved your order, it cannot be canceled because food delivery apps do not allow cancellation after the restaurant has approved the order.

But you can make a specific request for cancellation right with the restaurant or customer care.

The customer executive will request a valid reason for cancellation. Once you give them a valid reason, a confirmation is taken within a few minutes talking if your order has been cancelled or not.

How To Cancel Your Order on Swiggy

How To Cancel Order on Swiggy?

  • Only when your order is confirmed.
  • Click on 'View order details.'

  • Click on 'Help.'

  • Click on 'I want to cancel my order.'

  • The chat with Swiggy will open.

  • The user needs to state the reason for the cancellation.

  • Click on the reason why you want to cancel the order.

  • Then Swiggy will confirm if you want to cancel your order or not.

  • Click on 'Yes, I want to cancel my order.'

  • And your order is canceled.

Also, we have created a dedicated article on how to delete your swiggy account. You can read that article as well.

Terms & Conditions for Swiggy Order Cancellation

  1. Once you have received your order's confirmation, you are not entitled to cancel it, and this is the general rule.

  2. If you cancel the order once it is confirmed then you will have to pay Swiggy cancellation fee of Rs. 75 up to the order value.

  3. On your order being unavailable, Swiggy will contact you on your registered Mobile Number or on the number provided to Swiggy at the time of ordering and inform you about the unavailability. In this, you can cancel your order and shall be entitled to a refund by the Swiggy refund policy.

  4.   In the following circumstances, Swiggy reserves the right to cancel your order:

  • At the time of confirming the order booking, if failure to contact you by phone or email.

  • If failed to deliver the order due to lack of direction, information, or authorization from you at the delivery time, the order will cancel.

  • At the time of booking the order and all your items ordered are unavailable.

  • In the event of the designated address falls outside the delivery zone offered by Swiggy

How To Get Refund From Swiggy?

  1. If you prepay for your order when placing it on the platform, you shall be entitled to a refund. And also in any of the following circumstances:

  • At the time of delivery, your order has been tampered with or damaged.

Swiggy cancels your order due to

  • The location of the delivery is outside their designated delivery zone.

  • At the time of confirming your order, Swiggy cannot connect you through email or phone.

  • Unable to contact you through email or phone at the time of confirming the booking order.

   2) Swiggy's decision over the refunds is final and binding.

   3) Within 3-4 business days, all refund amounts will credit to the customer's account by the terms stipulated by the bank that has issued the debit/credit card.

At The Time Of Delivery The Payment You Will Not Be Required To Pay For

  • If the user receives a wrong order.

  • If the received order is tampered with or damaged by Swiggy.

  • At the time of delivery, if the ordered items are missing.


Swiggy helps your mood of having the yummy food you want to have at any hour. I am sure sometimes you want to cancel your order on Swiggy due to some reasons, so above are some ways how to cancel order in Swiggy. I hope this article will help you on how to cancel Swiggy order easily.

Frequently Asked Questions

Q1. Can I cancel an order before it is delivered?
Make it clear that you require the goods by a specific date or for a service to start or finish by a set date. If the retailer does not deliver by then, you'll be lawfully entitled to cancel your order and demand a refund for a deposit or the cancellation of any credit agreements.

Q2. How do I cancel my online order?
When you talk to customer service, give them your order number and tell them you want to cancel it. They may be able to withdraw immediately. The customer service number is normally found under “contact” data toward the bottom of the website.

Q3. Can I cancel my order on Swiggy after a resturant approves our order?

A3. No, once your order has been approved by a resturant, you cannot cancel your order.

About Author


Saurabh Banerjee

Content Writer

I am Saurav Banerjee, and I like to call myself an improving writer who is deeply in love with scribblings and books. I believe writing is the meditation that leads one towards self-exploration and gradually helps one to know oneself better

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