How To Cancel Your Order on Swiggy?

Swiggy provides a complete food ordering and delivery solution from the nearest restaurant to its customer. On your behalf, Swiggy only collects your food from the outlet or restaurant and delivers it to you. In case you want to cancel your order by any means, you can cancel your order on Swiggy.

  • By :
  • -
  • | Views:12616

Swiggy, one of the best online food ordering and delivering service based in Bengaluru, Karnataka, India and founded by Nandan Reddy, Rahul Jaimini and Sriharsha Majety in 2014. By Bundl Technologies Private Limited the Swiggy is operated in over 44 cities in India.

The food ordering platform has many exciting deals and coupons to take care of your budget. Check Swiggy coupons for existing users to save on every order. 

At Swiggy, you can buy your order and even cancel your order.
Since there is no direct option to cancel the order from Swiggy. You have to follow these steps to cancel the order.

How To Cancel Your Swiggy Order?

  • Only when your order is confirmed.

  • Click on 'View order details.'

  • Click on 'Help.'

  • Click on 'I want to cancel my order.'

  • The chat with Swiggy will open.

  • User needs to state the reason for cancellation.

  • Click on the reason for why you want to cancel the order.

  • Then Swiggy will confirm if you want to cancel your order or not.

  • Click on 'Yes, I want to cancel my order.'

  • And your order is cancelled.


Terms & Conditions for Swiggy Order Cancellation

  1. Once you have received the confirmation of your order, you are not entitled to cancel it, and this is the general rule.

  2. If in case you cancel the order once it is confirmed then, Swiggy shall have the right to charge you a cancellation fee of Rs. 75 up to the order value.

  3. On your order being unavailable, Swiggy will contact you on your registered Mobile Number or on the number which is being provided to the Swiggy at the time of ordering and will inform you about the unavailability. In this, you can cancel your order and shall be entitled to a refund by the Swiggy refund policy.

  4.   In the following circumstances, Swiggy reserves the right to cancel your order:

  • At the time of confirming the order booking if failure to contact you by phone or email.

  • If failed to deliver the order due to lack of direction, information, or authorization from you at the time of delivery the order will cancel.

  • At the time of booking the order and all your items ordered are unavailable.

  • In the event of the designated address falls outside the delivery zone offered by Swiggy;


How To Get Refund From Swiggy?

  1. If you prepay for your order at the time of placing on the platform, you shall be entitled to a refund. And also in any of the following circumstances:

  • At the time of delivery, your order has been tampered or damaged.

Swiggy cancels your order due to

  • The location of the delivery is outside their designation delivery zone.

  • At the time of confirming your order, Swiggy cannot connect you through email or phone.

  • Unable to contact you through email or phone at the time of confirming the booking order.

   2) Swiggy's decision over the refunds are final and binding.

   3) Within 3-4 business days, all refund amounts will credit to the customer's account, by the terms that might be stipulated by the bank which has issued the debit/credit card.


At The Time Of Delivery The Payment You Will Not Be Required To Pay For

  • If the user receives a wrong order.

  • If the received order is tampered or damaged by Swiggy.

  • At the time of delivery, if the ordered items are missing.


Swiggy helps your mood of having the yummy food you want to have at any hour. I am sure sometime you want to cancel your order due to some reasons so here are some ways how you can cancel your order from Swiggy. Just read the article and you will know it all.