Missing Cashback is a condition when the User has completed a Purchase but did not receive a confirmation mail regarding the cashback. It generally takes from 24-48 hrs for us to track orders. Therefore, If the User’s pending cashback tab is not showing the earned cashback then it is a Missing Cashback Issue.
There is only one reason behind a missing cashback. The User-generated a click through our website but the Merchant’s website did not track it.
The User can make a missing cashback request just after 48 hrs of the purchase. Usually, it takes 24-48 hrs for us to track the cashback of the purchase.
In order to raise a missing cashback report you need to follow these steps:
Firstly, login to the FreeKaaMaal ID and then click on cashback Summary.
Click on Report Missing Cashback.
Now Select the store then enter all the necessary information asked along with the order receipt and click on Submit.
We will revert back to you within 24-48 hrs of the missing request filed.
There can be many reasons why the request got denied like:
The User either canceled, returned or updated his/her order.
The User didn’t log in to his FreeKaaMaal Id and independently made the purchase.
The User was not connected to the internet while the transaction got completed.
The User didn’t complete the transaction in one go.
There are endless reasons for this although to make sure that the cashback is processed without any issue read the Terms & Conditions on the website. In order to read them click on the following URL https://freekaamaal.com/cashback. The terms and conditions are mentioned as “Important Points to Read”.
Additional Tip: Use incognito mode while making the purchase. It becomes very easy to track the order during incognito.
The stores can be divided into three types based on the missing Cashback issue. These stores are:
#1. If a store asks to fill up a cashback claim form then the User cannot raise a missing cashback request against it. In the cashback claim, we itself ask to fill the entries regarding the purchase, therefore, everything is recorded on a prior basis.
#2. There are stores where it is specifically mentioned that a missing cashback report cannot be filed. Therefore, please check it before carrying forward any transaction to avoid getting denied the earned cashback.
#3. If nothing has been mentioned on the store and there is no cashback claim form then the deal is eligible for a missing cashback report.
The User can make a missing cashback request till 5-7 days of the purchase or before the 4th of the next month whichever is earlier.
Note: We have our closing of previous month’s request on 3rd, therefore, any previous month missing cashback request won’t be processed afterward.
The User will be provided with a valid answer after 24 hours of the report filed. The User’s request will be accepted and we will provide him/her with the earned cash back. In case if we deny it then the User will be provided with a relevant reason why that happened. In order to avoid getting the missing cashback denied please do read the Terms & Conditions on the URL https://freekaamaal.com/cashback. The Terms & Condition of our website is written under “Important Points to ReUser”.