Text.comPricing, features & deals

What is Text.com?

Text is a customer service platform that puts an AI Agent, live chat and a help desk in one shared inbox. The AI Agent answers routine questions around the clock, while your team takes over the chats it can't handle. Chats from your website, WhatsApp, Messenger, Instagram, SMS and email all land in the same place, each with the customer's history attached.

It comes from the company that built LiveChat. Founded in Wrocław, Poland, in 2002 as LiveChat, the business renamed itself Text in 2023 and is listed on the Warsaw Stock Exchange. It still runs LiveChat, HelpDesk and ChatBot as separate brands. Text is its newer, AI-first product, and it says more than 30,000 businesses use it.

Where Text differs from a plain help desk is its focus on sales. The AI Agent can recommend products, offer coupon codes and book demos, and Text links order value back to the chat that led to it. That makes it a natural fit for online shops, especially on Shopify or WooCommerce. If you only want ticketing, it is more than you need.

How it works

1. 1Add the chat widgetShopify, WordPress, Webflow and more
2. 2Teach the AI AgentConnect your business knowledge, review answers
3. 3Let it answerYour team takes the hard chats

Key features

• AI Agent

  A chatbot trained on your website, help docs, FAQs and product catalogue that answers customers 24/7. Text says it handles conversations in 46 languages. You set rules for when it hands a chat to a person, and the context travels with it, so customers don't repeat themselves.

• Skills

  Skills are ready-made or custom actions the AI Agent can take, written in plain language. Examples include checking order status, issuing a checkout coupon, offering an upsell or booking a demo. Custom skills can call outside services through webhooks or an API, which lets the AI do more than talk.

• Live chat widget

  A chat box for your website, installed with a code snippet, Google Tag Manager, plugins for WordPress and Webflow, the Shopify admin or SDKs for React, Vue and Angular. Text says the widget meets WCAG 2.2 AA accessibility standards, which matters for public-sector and larger retail sites.

• Help desk and ticketing

  Conversations that need follow-up become tickets you can assign, tag and track. Every plan includes unlimited tickets, with no per-ticket charge. Growth adds routing rules, which send chats to the right team automatically, plus working hours and team performance reports.

• Shared inbox

  One inbox for website chat, WhatsApp, Messenger, Instagram, SMS and email, with customer profiles and past conversations alongside. Your team stops switching between apps. It also lets the AI Agent and humans work the same queue, so nothing is answered twice.

• AI Copilot

  An assistant inside the inbox for your human agents. It suggests replies and edits drafts, with monthly allowances per user (5 suggestions on Essential, 50 on Growth). Growth also adds AI summaries of chats and tickets, handy when one person picks up another's conversation.

• Sales tracking and analytics

  Text links orders to the chats that came before them, so you can see revenue influenced by support. Real-time customer analytics show who is on your site now (50 live visitors on Essential, 400 on Growth). Proactive campaigns let you message visitors based on what they are doing.

• API and MCP server

  Developers get an API, SDKs and an MCP server. MCP is a standard that lets AI assistants like Claude or ChatGPT read and act on data in other apps. Essential includes 10,000 API calls a month and Growth 20,000, with 100,000-call packs for $29.50.

What people use Text.com for

• 01

  Answer pre-sale questions on a store

  Let the AI Agent handle sizing, shipping and stock questions, and recommend products, while staff sleep.

• 02

  Cut repeat support tickets

  Train the AI on your FAQs and policies so 'where is my order' questions are answered without a human.

• 03

  Run support from one inbox

  Bring website chat, WhatsApp, Instagram, Messenger, SMS and email into one queue with customer history.

• 04

  Recover abandoning shoppers

  Use proactive campaigns and coupon skills to message visitors who are about to leave.

• 05

  Route chats by language or topic

  On Growth, send chats to the right team automatically, for example Spanish speakers to a Spanish-speaking team.

How to get started with Text.com

1. 1

   Start the 14-day trial

   Sign up without a credit card. The trial gives full access to the AI Agent, live chat, help desk and Copilot.

2. 2

   Connect your knowledge

   Point the AI Agent at your website, help centre, FAQs and product catalogue so it learns your business.

3. 3

   Set skills and hand-off rules

   Choose what the AI can do and when a person should take over, then set its tone of voice.

4. 4

   Test it

   Run test questions before going live. Test chats don't count as paid AI resolutions.

5. 5

   Add the widget and go live

   Paste the chat code before your site's closing body tag, or use the Shopify, WordPress or Webflow route, then connect other channels.

How the AI is charged

You pay per resolution: a chat where the AI Agent directly solves at least one question. Hand-offs to a human without an answer don't count.

One resolution per conversation, at most.

Run out? Extra packs are 50 resolutions for $49.50.

Text.com pricing explained

Every plan is priced per user.

Text charges per user, per month: you pay for each teammate who logs in. Essential is $25 and Growth $99 a user billed monthly, or $19 and $79 billed yearly, a saving of up to 24%. Enterprise is quoted. Live chat and unlimited tickets are in every plan, so there are no per-ticket fees.

The AI Agent is metered separately through AI resolutions. A resolution is a conversation where the AI directly solves at least one customer question. Hand-offs without an answer, wrong or irrelevant answers, test chats and spam don't count, and you pay for at most one per conversation. Essential includes 10 a month and Growth 200.

Go over your allowance and Text adds a 50-resolution pack for $49.50 ($0.99 each), so set expectations before you switch the AI on for a busy store. Every plan starts with a 14-day trial with no card. Text's terms say subscriptions renew automatically, you can cancel before the next cycle, and fees already paid are non-refundable.

Monthly prices per user in US dollars. Billed yearly: $19 (Essential) and $79 (Growth) per user a month.

Apps and integrations

Commercial use, ownership and privacy

Text's terms say you keep all rights to your data, including chats and customer records. You give Text a licence to store and process it only as needed to run the service. The terms also note that AI output is not guaranteed to be unique to you.

On AI training, Text says it uses customer data to improve its own AI features but does not share it with other customers or to train its suppliers' models. It names OpenAI as one AI partner and says data sent to AI partners is encrypted.

Who it's for

• Online storesAI product advice before checkout
• Support teamsOne inbox for every channel
• Growth marketersCampaigns based on visitor behaviour
• DevelopersAPI, SDKs and an MCP server

The catches

• AI resolutions are rationed10 a month on Essential, 200 on Growth.
• Per-user pricingA five-person team on Growth: $495 a month.
• Key team tools need GrowthRouting, working hours and multilingual support.

More AI tools

• ElevenLabsLifelike AI voiceovers in 90+ languages, Hindi includedFrom $6/mo
• HeyGenA talking presenter on screen, no camera neededFrom $29/mo
• CanvaThe free design tool that's hard to outgrowFrom $18/mo
• EmergentDescribe an app, get a working oneFrom $20/mo

All customer support tools · All AI tools & deals

Text.com FAQ